Unique Balloons Term

1. Unique balloons are the Seller (.co.uk.)
2. In the event of a product being out of stock and we have to make a substitution we will use our expert knowledge to best match with you choice.
3. By placing an order and ticking the acceptance box during the order process, the customer accepts the terms and conditions and authorises payment to be taken for the order.
4. Payment will be debited from the customer credit / debit card as the order is processed. For your security and peace of mind, Unique Balloons uses  ‘Paypal’ secure payments system. This means that your credit card details are stored safely at Paypal
5.  All prices include vat
6. Your order will be confirmed by e-mails from Unique Balloons. If you do not receive an email confirmation please get in touch as your order might not have gone through.
7. Delivery will be by Royal Mail or courier.
8.  Delivery is available 6 days per week Monday to Saturday
9. Unique Balloons  accepts no liability for non-delivery, It’s the customers responsible for providing an accurate and correct address.
10. To ensure your balloons arrive on the day you need them we advise you order them to be delivered the day before.
11. Failed deliveries: If the courier is unable to make a delivery a card will be posted advising the action needed i.e. please call to arrange a delivery time OR please collect.
12. Non-delivery: in the unlikely event that delivery is not attempted on the requested date a full refund of the delivery charge for guaranteed delivery will be given unless such failure is caused by act of terrorism or war, extreme adverse weather conditions, or restricted access to the address caused by accident or other disaster.
13. Once the order has been dispatched No change can be made to the delivery address.
14. Orders may be cancelled up to 48 hours before the intended delivery date, subject to a 15% administration charge.
15. No refund will be given for orders cancelled within 48 hours of the intended delivery date. We will make every effort to stop such a delivery taking place, but offer no guarantee.
16. If you wish to cancel an order call us as soon as possible.
17. Unique Balloons use only the  highest quality products. We treat our latex balloons with Super Hi Float flight extender and will therefore float for several days, Our foil balloons. will float for 4 to  5 days,  after this time they will start to slowly deflate.
18. Balloons are a perishable and personalised product and therefore cannot be returned under the UK Distance Selling Regulations (2000).
19. If a product that is delivered is either faulty or incorrect please contact us start away so we can investigate and aim to resolve the issue were possible
20.  We aim to deal with complaints within a 24hr period but this procedure could take up to 5 days
21. We reserve the right to amend or supplement these terms and conditions from time to time. It is the responsibility of the customer to review our terms and conditions on our website.
22. These Terms and Conditions shall be governed and construed in accordance with English Law and the parties agree to submit to the jurisdiction of the English courts.

Disclaimer

Unique Balloons agree to use reasonable endeavours to ensure that the  site and/or the Unique Balloons Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Unique Balloons Site and/or the Unique Balloons Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Unique Balloons Site and/or the Unique Balloons Service impossible or impractical.

• a. We accept liability for death or personal injury arising from our negligence and for all liability arising from any fraudulent representation we may make.
• b. Subject to clause 9.1(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of [5] times the price you have paid for the Balloon in a Box Products.
• c. Subject to clauses 9.1(a) and 9.1(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Balloon in a Box Site and/or the Balloon in a Box Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the balloons by post Products supplied.
• d. We shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.